Shipping & Returns

• Customer satisfaction is our number one priority! All new, unused items can be returned within 12 days of the delivery date. All items must be returned in new, unused condition with original box/packaging, including manufacturer tags, parts, and accessories. Please submit an RMA request for approval before returning your item. All returns will be for a refund. Exchanges must be placed as a new order. A 15% restocking fee will apply for all non-defective merchandise. Shipping is non-refundable for non-defective returns. Buyer is responsible for return shipping for non-defective returns. A return label will be provided if determined damaged/defective/mis-shipped. Additional details, photos, etc. may be requested.

Orders can be returned up to 12 days after customer receive a product. If you would like to return a product from your order, request RMA to send the unopened product back in its original sealed packaging.

All shipping costs will be deducted from the possible refund amount, along with the possibility of an additional 1-10% deduction to cover processing fees.

Requirements:
Items must be returned with all their original packaging and accessories, including a blank warranty card, manuals, samples, and no rebates should have been filed and/or claimed. If parts or accessories are missing from the original packaging, a fee will be deducted from customers refund value.

Please contact us for a return authorization (RA) number within 12 days of purchase. All merchandise returned must have an RA number or the package will be refused. Please write the RA number clearly on the package near the address label. Please include a copy of the original invoice with the package. Items must be in new condition in the original box and must include the packaging, warranty card, manual and accessories.

All defective merchandise should be returned directly to the manufacturer.

Return labels are not issued, all packages must be shipped prepaid to the supplier.

All returns are for refund only. Replacement product must be ordered again as a new order with a new order number and will include freight and handling charges.

Note: Credit will not be issued without the return tracking to show return was delivered back. Returns take some time to process and confirm the reason chosen is correct, therefore, credits can take up to 15 business days from the date the item is delivered back.

Manufacturer warranties: If merchandise is found defective outside our 12 day return period, the customer should be referred to the manufacturer's warranty. At the point of sale, it is your responsibility to inform your customer about the warranty offered by the manufacturer. Most warranty products are outlined in the product owner's manual. Should the product fail within the manufacturer's warranty period, the warranty exists between your customer and the manufacturer. If you choose to allow your customer to return this to your store, you must return it to the appropriate factory for repair. Return the defective unit directly to the factory. We do not handle repairs.

Specific Manufacturer Policies: Others may be added at any time.
- Products that are not allowed to be returned to this supplier are Panasonic network cameras.
- Polycom has a one week return policy & Panasonic items must be returned in their original boxes.
- Panasonic facsimile machines are repair only.
- Panasonic IP cameras are repair only.
- Panasonic BTS cordless telephones are repair only (KX-TD7680/7684/7690/7694/7896).
- All defective Panasonic Business Telephone equipment must meet OUT OF THE BOX INITIAL FAILURE REQUIREMENTS. Panasonic will not accept any returns without prior approval from Panasonic's Tech Support. The name of the Panasonic technician must be included on the BTS Model Return Report when units are returned.
- Viking requires an RMA Call Log number in order to return defective to us. Call Viking first at 715-386-8666.
- NEC BTS kits: if equipment from a kit is defective, only that item will be replaced, not the entire kit.
- EnGenius merchandise is only returnable and/or serviced if purchased by an uthorized EnGenius Reseller.
- Multi-Tech requires an RMA number in order to return defective merchandise to us. Call Multi-Tech first at 800-972-2439.
- Polycom merchandise can only be returned within 15 days of purchase.
- RCA telephones are repair only.

Every product comes with our 100% satisfaction guarantee. If you are not happy after initial inspection with quality, materials, or workmanship, Please fill out an RMA request to have your order returned within 12 days from receiving the shipment. The supplier may cancel an RMA request if enough notes are not provided. They need details of the damage or defectiveness of the products being returned, please provide in the RMA notes section of your RMA request. Please provide as much detail as possible for returns.

Leather goods are only eligible for return within 10 days of receipt. Any requests that come through after that may be denied.

Warranties: All warranties are handled through the distributor. If within the first 12 days, see return policy listed above and file an RMA. If after that first 12 days, attempt to file RMA online, if denied, submit a request through Customer Support. Include all details of the items defect and photos if possible. Warranty basically covers everything except handles and knobs, and abuse or misuse by the customer. Claims will be submitted to the supplier and supplier will determine how to handle on a case-by-case basis. Most issues will be resolved by parts being issued to the end buyer, a replacement of the item, replacement with a similar item (if the item is no longer available), or a credit (if the item is no longer available and a similar item is not available). All determined by the supplier.


Our customers MUST obtain a Return Authorization # (RMA #) before attempting to return any merchandise to us. Certain Manufacturers insist on defective or damaged merchandise being returned directly to them, so you need to check with us first!

To be eligible for return the item(s) must meet the following criteria:

1) We must be notified of the intent to return the item(s) within 12 days of our shipping date.
2) The item(s) must be in their original condition, unopened, and with no retail markings or stickers.
3) The drop shipper / dealer must obtain a Return Authorization # prior to returning the item(s).

We will not accept any returned merchandise without a valid RA#.
We will give you an RA # that must be clearly indicated on the outside of the return parcel, as well as on any paperwork.
RA#'s are valid for 15 days and the return must be received by our warehouse at the indicated address in that timeframe for credit.

Any returns shipped to any other address will not be processed and no credit will be provided.


Exclusions
We will not be able to to issue an RA# for discontinued or Special Ordered items, unless they are defective.

Returns And Exchanges

Our policy lasts 12 days. If 12 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please visit our contact us page to send us a message.

It could take up to 15 days, as this process takes time.  

Sale items:

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.